Frequently-Asked Questions

Production time is 5-7 business days, with ground shipping another 3-5 business days. In other words, from the time you click order, you should have delivery in just 2-3 weeks.

PRO SALES TIP: Remember to always UNDER promise and OVER deliver. We like to tell our clients they’ll have their products delivered in four to six weeks. That way, when their beautiful art arrives early (surprise!) we get to beat their expectations and deliver a wow!

We recommend you don’t overwhelm your client with too many details. A confused mind says no. Bring on the yes’s by using our online tools to simply show and sell!

But for those of us who really like to geek out with the technical nitty gritty, feast your eyes on this:

PAPER

We use Premium Archival Matte, a beautiful artist-grade paper that is heavy (230 gsm), neutral white and acid-free, resulting in long-lasting, dare I say, luscious imagery.

MAT BOARD

Artique® Conservation matboard. FSC Certified alpha-cellulose. 100% acid- and lignin-free, pH buffered, bleed and fade resistant.

CANVAS

We perform giclée printing onto Urth canvas, which is certified archival and OBA-free (containing no chemical additives or fluorescent whiteners). It is heavy-weight (400 gsm) and 22 mil thick, designed specifically for the high-end fine art and photography markets.

STRETCHER BAR

Our canvas is stretched onto kiln-dried poplar hardwood stretcher bars, providing exceptional stability.

METAL

Images are infused onto the surface of aluminum that has been treated with a special dye-sublimation coating. The image transfer takes place under high temperature and pressure, creating a clear, crisp, vibrant, and durable print.

PRO SALES TIP: Show it to sell it! Print your favorite styles as large-and-in-charge Impact displays in your studio and watch the heads turn!

By popular demand, all of our products ship with Beehive Picture Hangers by default! These innovative and reliable hangers let you hang frames with zero measuring and then adjust their position easily without moving any hardware.

If you prefer more traditional hardware, you can switch most pieces to wire hangers from the cart screen. (Heavier pieces will have an option for D-rings.) Beehive Picture Hangers

The Gloss finish is shiny and printed on a white background. It looks a lot like an acrylic print.
Our Satin option is also printed on a white background, but with a matte finish that is not very reflective.
Finally, the Sheer finish is flatter and printed on a clear coating—this allows the grain of the metal to show through, especially when light hits the print.

Turn to our video preview in FrameSuite Insiders to see the finishes in action.

PRO SALES TIP: We call the metal prints “dad catchers.” Show these beauties off at your next family session. We dare dad to resist!

No need to purchase or stock fussy frame corners. We make it easy for you to show and sell with our innovative online tools!

So, short answer: no, we don’t offer corners for sale. But we’ll do you one better…

Our Frame Previewer takes away the guesswork by demonstrating exactly how each frame will look paired with your client’s art. The virtual rendering will shift in scale as you move the print size up and down, giving you a better understanding of the final presentation. Plus, by surrounding the image with the entire frame, you’ll get a better grasp on how the colors enhance and support not just the portrait itself, but the entire room décor. The last piece of the puzzle? Click the 3-D frame corner videos so you and your client can appreciate the finish and profile of your favorite frames. FrameSuite gives you the tools you need to order with confidence!

We don't offer test prints for the purpose of screen calibration. We take great care to replicate image color consistently across all of our media types (paper, canvas, and metal) and we personally review all images before sending them to production. If there is an obvious issue with your color grading, we will reach out to you before proceeding. Fine-tuned monitor calibration is not necessary.

For our continental US customers, ground shipping is free! Yay!

To our Canadian friends, we are delighted to serve you with beautiful art! Hope you don’t mind, but we’ll just need to add on an additional surcharge based on the size of each piece shipped. Please note: you will NOT be responsible for any customs charges or duties beyond this surcharge.

Max Dimensions Surcharge
16x20 33.44

20x24 58.57

24x36 83.60

36x44 150.28

44x56 236.64

You sure can! Simply enter the client’s name and address in the shipping screen at checkout. Your packing slip will have the FrameSuite logo on it. The return address on the box or crate will read FrameSuite and the address of our production facility. Rest assured, all products are shipped with a packing slip but NO pricing.

Our brand mission is to make wall art sales easy! To that end we have simplified the sizing, pricing, site navigation, and production process as much as possible. Though we cannot offer custom sizes or modifications, we think you’ll find lots to love with our extensive, curated line of showstopping products and arrangements!

You can upload images in JPG or PNG format for placing orders. The preferred embedded color space is sRGB. Image files should be at least 1MB in size, and no larger than 20MB (any resolution beyond this threshold is ignored). Note: you can upload RAW image files to create previews, but orders should be placed using JPG files.